You click to claim a bonus or make a deposit at SpinBet, but nothing shows up in your balance. The most common cause is a missing step in the registration or payment process.

Welcome Bonus or Free Spins Not Credited

After making your first deposit, you see no bonus funds or free spins in your account.

• The bonus code was not entered during deposit.
• The deposit amount was below the required minimum.
• The selected payment method is excluded from the promotion.
• The bonus was claimed before completing identity verification.
• The offer expired before the deposit was processed.

1. Log in with your SpinBet login credentials.
2. Go to the promotions section and read the full terms of the offer.
3. Check that you entered any required bonus code when depositing.
4. Verify your deposit amount meets the promotion’s minimum.
5. Ensure your payment method is eligible for the offer.
6. Confirm you completed identity verification before claiming.
7. If you missed the code, contact support and provide your deposit receipt.
8. Wait for the system to credit the bonus after the deposit clears.
9. Free spins are often added separately; check the specific game for them.
10. Refresh your account page after a few minutes.
11. If still missing, write to customer support with your username and deposit date.
12. Support will manually add the bonus if you met all conditions. LINK HERE: At spinbet.net.nz, the support team can verify your eligibility.

Contact support only after confirming you met every listed requirement.

Deposit Left Bank but Not on Casino Balance

Your bank shows the money sent, but the casino balance has not increased.

• The payment provider is still processing the transaction.
• You chose a method that needs manual approval.
• There is a mismatch between your bank account name and casino account name.
• The deposit limit for your account was reached.
• Technical delay due to network or server issues.

1. Log in with your SpinBet login and go to the cashier.
2. Check the transaction history for a pending deposit entry.
3. Allow the standard processing time for your payment method.
4. Verify that your bank’s confirmation includes the exact transaction ID.
5. Ensure your account name on SpinBet matches your bank name exactly.
6. Review your daily or weekly deposit limits in the account settings.
7. If a limit is hit, increase it or wait until the limit resets.
8. Clear your browser cache and try refreshing the cashier page.
9. Try logging out and logging back in with your SpinBet login.
10. If the deposit still does not appear, take a screenshot of the bank statement.
11. Send the screenshot to support along with your SpinBet username.
12. Support will trace the transaction with the payment provider.
13. Funds are typically returned to your bank if not credited within a few days.

Contact support with the transaction ID and bank screenshot after one hour of wait time.

Identity Verification Stuck or Documents Rejected

You uploaded your documents but the verification status remains pending or shows rejected.

• The document photo is blurry or cut off.
• The document type is not accepted for your country.
• The name on the document does not match the SpinBet registration name.
• The document is expired.
• The address proof does not show your full name and current address.

1. Log in with your SpinBet login and open the verification section.
2. Check the exact reason given for rejection in the notification.
3. Take a new photo of your passport or driving license in good lighting.
4. Ensure all four corners of the document are visible.
5. Use a PDF or JPEG file under the size limit specified.
6. For address proof, upload a recent utility bill or bank statement.
7. The address proof date must be within the last three months.
8. Make sure your full name on the document matches your SpinBet account.
9. If your name changed, provide a marriage certificate or legal name change document.
10. Submit a selfie holding your ID next to your face if requested.
11. Wait for the review period, which starts after resubmission.
12. Do not submit the same rejected document again.
13. If no update appears after a few hours, contact support with the document names.

Contact support only after you have re-uploaded corrected documents and waited a reasonable time.

Withdrawal Pending Longer Than Expected

Your withdrawal request shows as pending for days without moving to completed.

• The withdrawal was made before identity verification was finished.
• The amount exceeds your daily or weekly withdrawal limit.
• The payment method selected is not available for withdrawals in New Zealand.
• The bonus wagering requirements were not fully met.
• The withdrawal requires manual approval by the finance team.

1. Log in with your SpinBet login and check the withdrawal status page.
2. Verify that your account is fully verified (KYC approved).
3. Check the withdrawal limit in the cashier or account settings.
4. If the limit is too low, split the withdrawal into smaller amounts over multiple days.
5. Review the bonus terms to confirm all wagering is complete.
6. Select a withdrawal method that works for your region.
7. Cancel the current pending withdrawal if you need to change the method.
8. Request a new withdrawal with the correct method.
9. Confirm the withdrawal address or account details are correct.
10. Allow the standard processing time stated in the cashier.
11. If the status remains pending after that time, contact support.
12. Provide the withdrawal ID and your SpinBet username when you write.

Contact support only after you have met all conditions and the processing time has passed.

A practical tip: always complete identity verification before making any deposit or withdrawal request at SpinBet NZ to avoid delays.